©2024 Volan | Brand & Website Lovingly Crafted by Boostbery
Privacy & Cookies Policy
Your privacy is important to us. It is Volan’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://volan.co.uk, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of April 12, 2024
Last updated: April 12, 2024
Information We Collect
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information. “Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions. “Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit. Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.Device Data
When you visit our website or interact with our services, we may automatically collect data about your device, such as:- Device type
- Operating system
- Geo-location data
Personal Information
We may ask for personal information — for example, when you make a purchase or when you contact us — which may include one or more of the following:- Name
- Phone/mobile number
- Home/mailing address
User-Generated Content
We consider “user-generated content” to be reviews, ratings, image, and/or video materials voluntarily supplied to us by our users for the purpose of publication on our website or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials. Please be aware that any content you submit for the purpose of publication will be public after posting (and subsequent review or vetting process). Once published, it may be accessible to third parties not covered under this privacy policy.Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:- Register for an account
- Purchase any products and/or services
- Purchase a subscription
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
- to provide you with our platform’s core features and services
- to process any transactional or ongoing payments
- to deliver products and/or services to you
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.Disclosure of Personal Information to Third Parties
We may disclose personal information to:- a parent, subsidiary or affiliate of our company
- third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you
- third parties to collect and process data
- an entity that buys, or to which we transfer all or substantially all of our assets and business
- Google Analytics
- MailChimp
- Brevo
- Google AdSense
- Stripe
- Auth0
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it. Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. Access: You may request details of the personal information that we hold about you. Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date. Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example processing and fulfilling orders), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services. Notification of data breaches: We will comply with laws applicable to us in respect of any data breach. Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint. Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.Use of Cookies
Our website uses cookies to enhance your experience. These small pieces of data are stored on your device and enable functionalities such as logging in, managing your account, and personalising content based on your activity and preferences. Essential cookies are crucial for the operation of our site. They support basic functions such as site navigation, access to secure areas, account management, and payment processing. Without these cookies, our website would not function properly. In addition to essential cookies, we also use performance cookies. These help us understand how visitors interact with our website by providing information on areas visited, time spent on the site, and any issues encountered, such as error messages. This data is collected in an aggregated and anonymous form, which assists us in improving the functionality of the site and enhancing user experience. Please note that if you choose to reject cookies, you can configure your browser to refuse them. However, this may impact your ability to use certain parts of our website effectively.Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy. If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)
Data Controller / Data Processor The GDPR distinguishes between organisations that process personal information for their own purposes (known as “data controllers”) and organisations that process personal information on behalf of other organisations (known as “data processors”). We, Volan, located at the address provided in our Contact Us section, are a Data Controller with respect to the personal information you provide to us. Legal Bases for Processing Your Personal Information We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:
Consent From You
Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. You may provide a physical address for the purpose of receiving orders. While you may change or delete this address at any time, this will not affect orders that have already been sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you purchase a product, service, or subscription from us, we may need to use your personal and payment information in order to process and deliver your order.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
Compliance with Law
In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
International Transfers Outside of the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Your Rights and Controlling Your Personal Information
Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.
Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.
Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your personal information within 60 days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.
Additional Disclosures for UK General Data Protection Regulation (UK GDPR) Compliance (UK)
Data Controller / Data Processor
The GDPR distinguishes between organisations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). For the purposes covered by this Privacy Policy, we are a Data Controller with respect to the personal information you provide to us and remain compliant with our data controller obligations under GDPR.
Third-Party Provided Content
We may indirectly collect personal information about you from third-parties who have your permission to share it. For example, if you purchase a product or service from a business working with us, and give your permission for us to use your details in order to complete the transaction.
We may also collect publicly available information about you, such as from any social media and messaging platforms you may use. The availability of this information will depend on both the privacy policies and your own privacy settings on such platforms.
Additional Disclosure for Collection and Use of Personal Information
In addition to the aforementioned purposes warranting the collection and use of personal information, we may also conduct marketing and market research activities, including how visitors use our site, website improvement opportunities and user experience.
Personal Information No Longer Required for Our Purposes
If your personal information is no longer required for our stated purposes, or if you instruct us under your Data Subject Rights, we will delete it or make it anonymous by removing all details that identify you (“Anonymisation”). However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Legal Bases for Processing Your Personal Information
Data Protection and Privacy Laws permit us to collect and use your personal data on a limited number of grounds. In which case, we will collect and use your personal information lawfully, fairly and in a transparent manner. We never directly market to any person(s) under 18 years of age.
Our lawful bases depend on the services you use and how you use them. This is a non-exhaustive list of the lawful bases we use:
Consent From You
Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. When you contact us, we assume your consent based on your positive action of contact, therefore you consent to your name and email address being used so we can respond to your enquiry.
Where you agree to receive marketing communications from us, we will do so based solely on your indication of consent or until you instruct us not to, which you can do at any time.
While you may request that we delete your contact details at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details in order to respond.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
Compliance with Law
In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. For example, we are required to keep financial records for a period of 7 years. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
International Transfers of Personal Information
The personal information we collect is stored and/or processed in the United Kingdom by us. Following an adequacy decision by the EU Commission, the UK has been granted an essentially equivalent level of protection to that guaranteed under UK GDPR.
On some occasions, where we share your data with third parties, they may be based outside of the UK, or the European Economic Area (“EEA”). These countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information.
If we transfer your personal information to third parties in other countries:
- we will perform those transfers in accordance with the requirements of the UK GDPR (Article 45) and Data Protection Act 2018;
- we will adopt appropriate safeguards for protecting the transferred data, including in transit, such as standard contractual clauses (“SCCs”) or binding corporate rules.
Your Data Subject Rights
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Right to Object: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.
Right to be Informed: You have the right to be informed with how your data is collected, processed, shared and stored.
Right of Access: You may request a copy of the personal information that we hold about you at any time by submitting a Data Subject Access Request (DSAR). The statutory deadline for fulfilling a DSAR request is 30 calendar days from our receipt of your request.
Right to Erasure: In certain circumstances, you can ask for your personal data to be erased from the records held by organisations. However this is a qualified right; it is not absolute, and may only apply in certain circumstances.
When may the right to erasure apply?
- When the personal data is no longer necessary for the purpose for which it was originally collected or processed for.
- If consent was the lawful basis for processing personal data and that consent has been withdrawn. Volan relies on consent to process personal data in very few circumstances.
- The Company is relying on legitimate interests as a legal basis for processing personal data and an individual has exercised the right to object and it has been determined that the Company has no overriding legitimate grounds to refuse that request.
- Personal data are being processed for direct marketing purposes e.g. a person’s name and email address, and the individual objects to that processing.
- There is legislation that requires that personal data are to be destroyed.
Right to Portability: Individuals have the right to get some of their personal data from an organisation in a way that is accessible and machine-readable, for example as a csv file. Associated with this, individuals also have the right to ask an organisation to transfer their personal data to another organisation.
However, the right to portability:
- only applies to personal data which a person has directly given to Volan in electronic form; and
- onward transfer will only be available where this is “technically feasible”.
Right to Rectification: If personal data is inaccurate, out of date, or incomplete, individuals have the right to correct, update or complete that data. Collectively this is referred to as the right to rectification. Rectification may involve filling the gaps i.e. to have to have incomplete personal data completed – although this will depend on the purposes for the processing. This may involve adding a supplementary statement to the incomplete data to highlight any inaccuracy or claim thereof.
This right only applies to an individual’s own personal data; a person cannot seek the rectification of another person’s information.
Notification of data breaches: Upon discovery of a data breach, we will investigate the incident and report it to the UK’s data protection regulator and yourself, if we deem it appropriate to do so.
Complaints: You have the right, at any time, to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the details below. Please provide us with as much information as you can about the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Enquiries, Reports and Escalation
To enquire about Volan’s privacy policy, or to report violations of user privacy, you may contact our Data Protection Officer using the details in the Contact us section of this privacy policy.
If we fail to resolve your concern to your satisfaction, you may also contact the Information Commissioner’s Office (ICO), the UK Data Protection regulator:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate)
Website: www.ico.org.uk
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Volan Support
[email protected]
Terms Of Service
These Terms of Service govern your use of the website located at https://volan.co.uk and any related services provided by Volan.
By accessing https://volan.co.uk, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Volan.
We, Volan, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.
These Terms of Service were last updated on April 12, 2024.
Limitations of Use
By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
- modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
- remove any copyright or other proprietary notations from any materials and software on this website;
- transfer the materials to another person or “mirror” the materials on any other server;
- knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Volan provides;
- use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
- use this website or its associated services in violation of any applicable laws or regulations;
- use this website in conjunction with sending unauthorised advertising or spam;
- harvest, collect, or gather user data without the user’s consent; or
- use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
Intellectual Property
The intellectual property in the materials contained in this website are owned by or licensed to Volan and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.
This constitutes the grant of a licence, not a transfer of title. This licence shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Volan at any time.
User-Generated Content
You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a licence from you in order to use it.
When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide licence to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.
The licence you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the licence will continue until the relevant commercial or post has been discontinued by us.
You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.
Registration and Payments
In order to use our services, you need to create an account. Any information provided needs to be accurate and updated if necessary. Customers are liable for maintaining their accounts and are fully responsible for all activities occurring under their accounts. Should anybody gain unauthorised access to your account, you need to notify us immediately. Volan is not liable for any loss or damage arising from failure to maintain the confidentiality of your account.
When creating your account, you are required to provide your financial information relevant to the chosen payment method; in some cases, you may be requested to provide your credit card details. We are not liable for failed delivery of goods that may arise from providing incorrect, incomplete, or missing information needed to finalise the order. Please note that any payments made on our platform will be processed by Stripe. As such, we will not be responsible for processing or retaining any of your financial information. Stripe will handle all of your financial information per their respective Terms of Service, and you agree to comply with such Terms of Service.
Any payments made to us only cover the pricing of the goods as well as their shipment. As for any additional taxes and duties over which we have no control, the customer is responsible for complying with the laws applicable to the given country and will be liable for any such additional costs or taxes.
Refund Policy
Volan aims to ensure complete satisfaction with your purchases. If you are not fully satisfied with your purchase for any reason, you are entitled to return it for a full refund or an exchange, provided the return is initiated within fourteen days from the purchase date. All returned items must be in their original, new, and unused condition, unopened, with all original tags and labels attached.
Please contact our customer service to obtain a Return Merchandise Authorisation (RMA) number to proceed with a return. After securing the RMA number, you should package the item securely in its original packaging along with the return form and send it to the following address: Volan Systems Ltd, Attn: Returns, 67 Victoria Road, Burgess Hill, West Sussex RH15 9LH, United Kingdom.
Please be aware that you will be responsible for all return shipping charges. We recommend using a trackable shipping method to ensure the safe return of the item. Upon receipt and inspection of the item, we will process your refund or exchange. Allow up to fourteen days from the receipt of the item for this process to be completed. Refunds will be issued to the original method of payment unless it is not feasible, in which case we will provide a refund using an alternative method or as store credit. It is important to note that refunds may take one to two billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Please note that subscriptions cannot be returned or exchanged, and any cancellations or changes to subscriptions are prorated based on usage. If you have any questions concerning our refund policy, please do not hesitate to contact us at [email protected].
Warranty Terms
Volan offers a twelve-month warranty from the date of purchase that covers defects in material and workmanship under normal use. This warranty applies to all our products and ensures that during the warranty period, Volan will repair or replace, at no charge, products that prove defective because of improper material or workmanship, under normal use and maintenance.
To claim the warranty, please contact our customer service with a detailed description of the issue and proof of purchase. Once your claim is verified, we will inform you on how to proceed with returning the product. The product must be returned to the specified address, and you may be responsible for covering the shipping costs for returning the item for warranty service.
Volan reserves the right to either repair or replace the defective product with a new or refurbished item. The choice of remedy will be at Volan’s discretion and will depend on the availability of replacement parts or products. Repairs or replacements under the terms of this warranty will not extend the original warranty period.
This warranty does not cover any problems that are caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. For instance, it does not cover conditions resulting from misuse, abuse, negligence, accident, improper application, or alterations of the product.
EU Right of Withdrawal
Customers residing in the European Union have the right to withdraw from their purchase contract with Volan within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise this right, you must inform us by sending a clear statement to [email protected]. We will promptly acknowledge your withdrawal on a durable medium, typically via email.
You must return the goods without undue delay and in any event not later than fourteen days from the day you communicate your decision to withdraw from this contract. You will bear the direct cost of returning the goods and are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. We will reimburse all payments received from you, including the cost of standard delivery, using the same means of payment as your initial transaction, without undue delay and no later than 14 days from when we are informed of your decision to withdraw. Reimbursement may be withheld until we have received the returned goods or evidence of their return, whichever is earlier.
Shipping Policy
Volan provides free standard shipping for all UK customers, typically delivered within 2-5 business days. However, these delivery times are estimates and may vary. Estimated delivery times are provided in good faith and reflect the earliest possible delivery, but deliveries should be completed within 30 days from the acceptance of your order.
The processing of orders commences immediately once the online purchase is finalised, subject to item availability, payment authorisation, and confirmation of the delivery address. Please note that business days exclude weekends and public holidays. Once dispatched, a shipment confirmation email with tracking details will be sent to the email address registered with your account or provided during the checkout process. The tracking number will become active within 24 hours.
Shipments are conducted through carriers such as FedEx and Royal Mail, depending on the delivery type and destination. These carriers are selected to ensure secure and efficient delivery of your orders. For further information regarding shipping or order status, please contact [email protected].
International Shipping
Volan offers international shipping to most countries; however, free standard shipping is not applicable to international orders. Please note that we do not deliver to countries that are subject to trade restrictions or sanctions imposed by the UK or the UN.
International shipments may be subject to additional taxes, duties, and customs fees, for which customers are solely responsible. These fees vary depending on the destination country and must be paid by the customer upon arrival of the goods. All international parcels must undergo customs clearance, and it is the customer’s responsibility to pay any associated customs duties. Volan does not participate in the customs process and is not responsible for paying customs duties on behalf of the customer.
Customers should be aware that failing to settle any required customs fees within 7 days of the goods arriving at customs may result in the forfeiture of the goods, with Volan bearing no liability for such loss. Furthermore, Volan is not liable for any packages that are not cleared through customs due to non-payment of taxes and duties by the customer.
Delayed, Damaged, or Lost Packages
Volan aims to ensure the timely delivery of all orders. However, in the event of a delay, we will inform you as soon as possible and provide a revised estimated delivery date. It is important to note that Volan is not liable for any delays once the package is in transit.
In cases where items are damaged during shipping, customers should immediately contact the shipment carrier to file a claim. We advise customers to retain all packaging materials and damaged goods before filing a claim, as they may be necessary to substantiate the claim. Volan is not responsible for the damage to products during shipping.
For packages lost in transit, it is the customer’s responsibility to file a claim with the carrier. Volan will provide the necessary shipment details to assist in the claim process but is not liable for goods lost during shipping.
If you are unavailable to receive your delivery, the carrier may leave a contact card at your address indicating when they will attempt to redeliver. If the parcel is not received after the carrier’s final attempt, it will be returned to their depot. Customers must then contact the carrier to arrange collection or redelivery. If the parcel is not collected from the carrier’s depot and is returned to one of our warehouses, the customer will be responsible for any subsequent reshipment costs.
Disclaimer and Limitations of Liability
Volan provides IoT-based sensor products and services on an ‘as is’ basis. Except as expressly stated in these terms, Volan disclaims all warranties, either express or implied, to the extent permitted by law. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights.
Volan’s liability for any product purchased through our website is strictly limited to the purchase price of that product. Volan shall not be liable for any damages that result from the misuse or unauthorised modifications of our products. In such cases, any warranty provided will become void.
Furthermore, under no circumstances shall Volan or its suppliers be liable for any consequential or incidental damages arising from the use or inability to use our products or services. This includes, but is not limited to, any loss of profit, loss of data, loss of goodwill, business interruption, or any other commercial damages or losses, whether based on breach of contract, tort (including negligence), product liability, or otherwise.
In the context of this agreement, “consequential loss” includes any indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of opportunity, loss of savings, loss of reputation, loss of use, and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.
It is understood that some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to all customers. Customers should ensure they understand their local laws applicable to such limitations or exclusions.
Accuracy of Materials
The materials appearing on our website are not comprehensive and are for general information purposes only. Volan does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website. You should not rely solely on the said materials to make decisions, we advise you to consult other, more complete sources of information. You are solely responsible for the strict reliance on the materials posted on our website. We have the right to change the information on our website without prior notice, and users are responsible for monitoring said changes.
Additional Tools
Please note that our website may include third-party tools which are outside of our control. The access to said tools is provided on an ‘as is’ basis with no warranties, expressed or implied, and without any endorsement. We are not liable for the use of the third-party tools provided on our website. You are solely responsible for any risks associated with using said tools, we recommend reading the relevant third-party provider’s Terms of Service. Volan has the right to offer new third-party tools in the future.
Links
Volan has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Volan of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.
Inaccuracies and Mistakes
Please note that any content available on our website may contain typographical errors, inaccuracies, or mistakes related to the service’s description, pricing, promotion, and availability. We have the right to cancel or update any existing services should any information provided by us be proven inaccurate. Said information can be amended at any time without prior notice. Please note that we are not obligated to clarify any of the information related to our website and service, including pricing information, except as required by law.
Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the website; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the website with whom you connected via the website.
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
Right to Terminate
We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.
Severance
Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.
Entire Agreement
These Terms of Service and any policies or operating rules posted by us on the website or with respect to the website constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms of Service or use of the website. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that location.
Take the First Step Towards a Vape-Free Future with Volan
Now that you've seen the unparalleled accuracy, intelligence, and versatility of the Volan vape detection system, it's time to take action. Join the growing number of educational institutions and businesses that trust Volan to protect their environments from the dangers of vaping.
Our dedicated sales team is ready to answer any questions and help you find the perfect Volan solution. Whether you're looking to protect a single facility or require a comprehensive vape detection system for multiple locations, we're here to help.
Don't wait until vaping becomes a problem in your space – act now and experience the peace of mind that comes with Volan's cutting-edge technology and expert support.
Our dedicated sales team is ready to answer any questions and help you find the perfect Volan solution. Whether you're looking to protect a single facility or require a comprehensive vape detection system for multiple locations, we're here to help.
Don't wait until vaping becomes a problem in your space – act now and experience the peace of mind that comes with Volan's cutting-edge technology and expert support.